Questions? Answers.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What is your return policy?
We want you to love your purchase from Charmianne. If you are not completely satisfied with your purchase you may return the item within 14 days of receiving it for exchange or credit ONLY (excludes custom orders). Item must be in its original packaging and in unused condition. Sorry, shipping costs will not be refunded. Special orders and commission art hats are final sales and cannot be returned or exchanged.

Do you do Special and Custom Orders?
Depending on order size and specifications, we can design a tote or almost any of our accessories around a special theme. Feel free to email us with the details and your ideas, and we'll contact you.